Return & Refund Policy

At Bronelix Bags, customer satisfaction is very important to us. We understand that sometimes a product may not fully meet your expectations. This Return and Refund Policy explains the terms and conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

We accept returns within 7 days from the date you receive your order.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Products must be returned in their original packaging

  • All tags, accessories, and included items must be intact

Items that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for return.

Certain items, including clearance or final sale items, may be non-returnable.

2. Return Process

To initiate a return, customers must contact our customer support team within 7 days of receiving the order.

Please provide:

  • Order number

  • Reason for return

  • Photos (required if the item is damaged or defective)

Once your return request is approved, we will provide return instructions.

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

3. Exchanges

We accept exchanges within 10 days from the date of delivery.

  • Exchanges are subject to product availability

  • Customers may exchange for a different size, color, or product of equal value

If the requested replacement item is unavailable, customers may choose to receive a refund instead.

Shipping fees for exchanges may apply depending on the reason for the exchange.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Refunds are processed within 5–10 business days

Please note that refund processing time may vary depending on your bank or payment provider.

5. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Please check with your bank or payment provider first

  2. If the issue persists, contact our customer support team for assistance

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

  • Photos or videos may be required for verification

  • In such cases, we will offer a replacement or refund at no additional cost

7. Order Cancellations

Orders may only be canceled before they are processed or shipped.

  • Once an order has been shipped, it cannot be canceled

  • Shipped orders must follow the standard return process

8. Contact Information

If you have any questions regarding this Return and Refund Policy, please contact us:

Bronelix Bags
📍 Address:
5401 S Kirkman Rd
Orlando, FL 32819
United States
📞 Phone: +1 (469) 734-6424
📧 Email: contact@bronelix.store